FAQ

 1. How do I make a purchase?

Simply click on the item you wish to purchase, input in the quantity & size (if applicable) and click 'Add To Bag'.

A small window will appear and you can either choose to 'View Bag' or 'Continue Shopping'. 

If you would like to purchase more items, please click 'Continue Shopping' and continue to add the respective items you would like to purchase to your bag.

Once you are done with shopping, please go to your bag by either clicking 'View Bag' or 'My Bag' on the top right-hand corner of our site. You will be redirected to our shopping cart page. 

Click 'Check Out' and either log in to your account or sign up as a new member to proceed with the purchase. 

Proceed to choose your payment method and click 'Place Order'. Please remember tick 'I agree to the Terms of Use and Privacy Policy' in order to proceed.

Your item(s) will be on hold for you for 12 hours whilst you proceed to make payment via the various methods of payment accepted. Please refer to here for more details on payment. 

Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment details.

 2. Do I need to sign up in order to make a purchase?

Yes! Being our member will allow you to order without having to fill in your details every time you shop with us. It will also give you benefits such as order tracking, regular newsletters, and first-hand news of our exclusive discounts and special offers!

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.

3. What if I cannot make payment within the time frame?

Your order will be automatically cancelled. Please re-add and check out the item(s) in your cart and make payment within your next timeframe. 

4. Can I change my payment method after checking out my order?

Unfortunately, we are unable to change payment methods manually after orders has been checked out. Please re-add and check out the item(s) in your cart and email us to cancel your first order. 

5. How do I know if the items will fit me?

We have both free-sized and sized apparels and measurements will be provided under 'Details' when you click on a product. Please refer to our Size Guide for more details on how to interpret the measurements. 

6. I accidentally closed the paypal payment page when making payment for my order. How do I proceed?

Simply click on the link in our order confirmation email sent from noreply@threadtheory.com.sg to re-acesss the paypal payment page and complete your payment process within the 1 hour time frame. 

7. Do I have to sign up for a paypal account in order to pay via credit/debit card?

Nope, there is no need to sign up for a paypal account for credit and debit card payments via paypal.

8. How do I track my order?

Only orders shipped via Registered, Smartpac and International Shipping can be tracked. After your order has been shipped, you may log into your account and your tracking number will be updated under buyer/merchant's remarks for each order. Go to www.singpost.com and you will be able to track your parcels by typing your registered article number in the box on the left panel of Singpost's website.

If you have any further queries, please email us at enquiry@threadtheory.com.sg and we'll be happy to help! :)