Please direct all general enquiries to firstname.lastname@example.org or contact us here.
Office Hours: Monday to Friday - 10:00 A.M to 6:00 P.M (Excluding Public Holidays).
Enquiries will be attended to within 1 to 3 working days (excluding weekends and public holidays). Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
To make a purchase, simply add item to your shopping bag and click 'Check Out'. Do ensure that the correct size / color are selected as no changes will be allowed upon check out.
Please refer to here for more information.
We dispatch all parcels within 2 to 3 working days after payment is verified. We provide doorstep delivery services for all local orders. Please kindly provide a valid local contact number for delivery purposes. Kindly also note that we do not deliver to PO Box addresses, all camps, restricted areas, airport, Jurong Island and cargo complex. For international delivery, there is only registered mail option.
STANDARD COURIER (LOCAL DELIVERY ONLY)
$3.50 per parcel
After parcels are shipped by us, they may take up to another 2 to 4 working days (excluding mailing day, weekends, public holidays and office closure) to be delivered to local addresses. All standard courier parcels are delivered via a courier delivery company to your doorstep. Once your order has been shipped, we will send an email containing the tracking number for your parcel.
EXPRESS COURIER (LOCAL DELIVERY ONLY)
$7.00 per parcel
Parcels will be delivered by the next working day (excluding mailing day, weekends, public holidays and office closure) to local addresses for orders made before 11:00 (GMT +8:00). For orders made after 11:00, we will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day.
REGISTERED MAIL (INTERNATIONAL ORDERS ONLY)
Calculated automatically based on weight of parcel and delivery country
We ship all international parcels via registered mail with a tracking number under SingPost. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on SingPost's website - www.singpost.com. Once parcel has arrived in the recipient's country, delivery will be conducted by the respective country's national postal service. Delivery time varies for international addresses depending on region. Below is a rough estimation of delivery time (barring no delay or complications at customs):
Asia: 1-2 weeks
Africa: 3-4 weeks
Australasia: 2-3 weeks
Europe: 2-3 weeks
North America: 3-4 weeks
South America: 3-4 weeks
By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Thread Theory will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail. Please opt for the safer option - local courier service as the chances of retrieving a missing normal mail is minimal since such parcels do not have tracking numbers. If you wish to seek assistance directly from SingPost regarding mail-related issues, you may do so at www.singpost.com or call them at 1605 (local) and +65 6841 2000 (international).